Shipping & Returns

We provide the best service possible...

We offer flat rate shipping to anywhere in Australia, price dependent on what state you live in. We use Australia post and also e-go couriers. Orders are packed and send every Thursday so if you order early in the week and I need to order stock there will be a delay till the following Thursday. If you are only making a small order, feel free to contact Lisa on info@politepaws.com.au to discuss a reduced postage cost. For some very remote locations the shipping cost may exceed the flat rate by more than $5, in which case Lisa will contact you prior to sending.

NSW,ACT $10

QLD,VIC,SA,TAS,WA,NT $15

NZ (Book only) $20 But the pack of 4 can be up to $45

We also offer personal delivery for $5 for customers within a 7km drive of Marlock Place, Alfords Point 2234. Lisa will contact you to organise a good time to make the delivery once the order is ready.

If you have ordered a product and now decided you do not need it, we may provide a refund or exchange at our discretion however we do not guarantee this. And if we do so, you will need to cover the extra postage costs. If a product is faulty or broken on arrival I will ask that the item be sent back to me, and I will send a replacement at our cost.

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